Like in any field, there teams of IT pros will work together on projects. For those to go smoothly, someone needs to take charge and oversee the project. If you have excellent communication skills and a natural ability to lead, CompTIA Project+ could be a natural progression for you. If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need. We’ve determined that 51.1% of help desk engineers have a bachelor’s degree.
Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. Sign in to create your job alert for Help Desk Engineer jobs in United States. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree.
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An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. The role of a help desk engineer includes a wide range of responsibilities. These responsibilities can vary based on an individual’s specific job, company, or industry. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression.
- Bundles always include a free retake voucher just in case you need a second chance.
- The highest-paying industry for a help desk engineer is the finance industry.
- There are so many paths a technology career can take – and many of them intertwine.
- Each career also uses different skills, according to real help desk engineer resumes.
As companies continue to collect data, having a qualified IT pro on staff that knows exactly how to extrapolate, analyze and secure this information is becoming more and more important. And as careers in data start to expand, so does the opportunity for those coming from the help desk. The CompTIA Cybersecurity Career Pathway can take you in many different directions. Adding CompTIA Cybersecurity Analyst (CySA+) or CompTIA PenTest+ will take your career to the next level. CompTIA Server+ is a good choice for someone looking to move up from the help desk because it is the only server certification not restricted to a single platform. That means you have more opportunity as you’ll be qualified to get the job done in any environment.
Average Help Desk Engineer Salary
And working with and training end users is a big part of keeping an organization secure. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.
